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POLICIES AND PROCEDURES

 

Privacy

 

The protection of your privacy is of the utmost importance to BehavioralHealthCE.  We have developed our Privacy Policy to ensure that your personal information is treated carefully and appropriately.

 

What Information is Collected and How is it Used?

 

BehavioralHealthCE collects information necessary to provide you with your CE certificate.  By providing that information, you consent to our collection and use of it, as described in the Privacy Policy.  Personal information is only collected if you set up an account.  If you set up an account we ask for information such as your name, professional degree, license number, address, email address, phone number and course evaluation.   You can set up an account without purchasing a CE certificate.  If you purchase a certificate we will ask for your credit card information.   We do not permanently store credit card information.  You may, infrequently, receive future email notifications about such things as new course offerings, changes in the website, and special promotions.  You can remove your name from the email list at any time by sending an email message to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What About My Credit Card Information?

 

BehavioralHealthCE does not permanently store credit card information.  All information on the payment page is received by our authorized payment processor.  We utilize iTransact as our gateway provider.  iTransact utilizes security features even beyond Secure Socket Layer (SSL).  If you would like further information about the security features at iTransact please refer to their security information page at http://www.itransact.com/info/security.html.

 

How Do We Use Cookies?

 

Like most websites, BehavioralHealthCE uses cookies.  A cookie is a small text file or piece of information sent by a website that is stored by your browser on your hard drive.  Cookies are used to track your progress while on our website and process your purchase.  The cookies we use are “session” cookies which means they are temporary and not permanently stored on your hard drive.  Cookies are not spyware or viruses.  We do not collect any information from your hard drive.  Once you leave our web site, the session cookie is removed.

 

Is Information Shared with Third Parties?

 

BehavioralHealthCE does not share, rent or sell information to outside parties.  If this policy changes in the future, we will post an update on our policies and procedures. You will always have the option of removing your information from the program.   

 

Is My Personal Information Tracked by the Web Site?

 

Our web site does not track, collect or distribute personal information about visitors although some information is store in My Account if set up by the user.  We may compile aggregate statistics such as number of visitors and pages viewed to improve the web site.  This information is used to improve the quality of the web site. 

 

What About Privacy Policy Changes?

 

Our privacy policy may change in the future at any time.  The most current privacy policy will be posted on this website.  It is your sole responsibility to review the most recent version of the privacy policy.  You agree to the Privacy Policy through the use of this website.

 

Consent to Use Information

 

By using BehavioralHealthCE you are agreeing to the collection and use of personal information as outlined in the privacy policy. 

 

Security

 

BehavioralHealthCE uses security measures consistent with current information practices, to protect its website, email, and other information.  These measures include technical, procedural, monitoring and tracking steps intended to protect data from misuse, unauthorized access or disclosure, loss, alteration or destruction.  We restrict access to personal customer information and only allow disclosure to assist in the administrative process.  

 

Refunds

 

At BehavioralHealthCE the courses and tests can be viewed for free; therefore, we do not offer refunds.  We will rectify any problems related to a billing error.  Issues related to billing will be considered on a case-by-case basis.  If you have any questions or problems, please contact the program administrator at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaint and Grievance Procedure

 

BehavioralHealthCE is fully committed to conducting all activities in strict conformance with the Ethical Principles of the organization to whom it provides CE courses. BehavioralHealthCE will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants (Users). The monitoring and assessment of compliance with these standards will be the responsibility of the program administrator in consultation with advisory board.  While BehavioralHealthCE goes to great lengths to anticipate problems, there will be occasional issues which come to the program administrator.  This procedural description serves as a guideline for handling such grievances.  When a participant (User) has a grievance and expects action on the complaint, the following actions will be taken: (1) If the grievance concerns course content, or the style of presentation, the individual who has a grievance will indicate his/her comments in written format on the course evaluation.  All course evaluations are reviewed by the program administrator.  Confidentiality of the grieved individual will be maintained. (2) If the grievance goes beyond the course evaluation stage, the individual can contact the program administrator  in writing either by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by mail to PO Box 9061, Calabasas, CA 91372.  An attempt will be made to resolve the grievance informally.  (3) If the complaint cannot be resolved informally by these methods, the written complaint will be submitted to one or more members of the advisory board.  The Board will formulate a response that will be sent to the complainant.  (4) If that is not sufficient, the complainant will be referred to the Ethics Committee of his or her organization.   If you have any questions or problems related to a complaint or grievance, please contact the program administrator at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any questions or problems related to a grievance, please contact the program administrator at the email above or in writing to the PO Box. For a hardcopy of these complaint and greivance procedures, please click here or request hardcopy by email/mail. Confidential records of all grievances, the process of resolving the grievance and the coutcome will be kept in a the locked files of the program administrator.

 

ADA Policy

 

Since all of the courses offered by BehavioralHealthCE are online, ADA accommodations are available through the computer-human interface already available to the user.  The font size can be adjusted by using the feature at the upper right corner of the website.  Other approaches might include adjusting the font size for the visually impaired through the browser, printing the course and having someone read it to the individual for the hearing impaired, or hardware adaptations already in place for Internet use. For a hardcopy of our detailed ADA Policy please click here or request from the program admnistrator. 

 

Copyright of the Material

 

All text, images, logos and information contained on BehavioralHealthCE.com are the intellectual property of William W. Deardorff, Ph.D. unless otherwise registered and are protected under U.S. Copyright Act 17 U.S.C. 101-810. The courses are the property of the individual authors.  No part of this website may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without prior permission from the website owner or individual course author, as applicable.  Single copies of the courses may be printed for personal use as allowed by national copyright laws.  Permission to reprint any of the course materials must be obtained from the author.   

 

Health Information

 

The health information provided on the BehavioralHealthCE website is designed to support, not replace, the relationship that exists between a patient/site-user and his or her physician. The information on BehavioralHealthCE is not intended as a substitute for expert medical treatment or advice.

 

Funding of the Website

 

Funding of BehavioralHealthCE comes entirely from the sale of continuing education courses. 

 

Advertising

 

BehavioralHealthCE does not host any form of advertising.

  

 

  

 

 

 

 

Additional information